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Store Policy

Safety & Liability Policy

Last updated: November 2025

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Your safety is our priority. By purchasing and using Nicolette & Co. candles, you agree to follow the guidelines below and accept our limitation of liability.

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Safe Candle Use (Always)

  • Trim the wick to ~1/4" (6–7 mm) before each burn.

  • Burn on a stable, heat-resistant surface, away from drafts, vents, and sunlight.

  • First burn: allow a full melt pool (usually 2–4 hours); do not exceed 4 hours per burn thereafter.

  • Keep wax pool free of matches, wick trimmings, and debris.

  • Never leave a burning candle unattended. Keep away from children and pets.

  • Stop use when ~1/2" (12 mm) of wax remains to prevent overheating the vessel.

  • Do not move a burning candle; allow the vessel to cool before handling.

  • Do not burn near flammable items or on delicate/porous surfaces without protection.

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Vessels & Handmade Materials

  • Our vessels (including stone/jesmonite/hydrostone options) are sealed for typical candle use but may be naturally variegated. Minor color/pattern variation, micro-bubbles, or faint texture are normal and not defects.

  • Do not submerge vessels in water or put them in a dishwasher/microwave. Spot-clean with a soft, slightly damp cloth only.

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Allergens & Sensitivities

  • Our fragrances may include natural and synthetic aromatic compounds. If you have asthma, fragrance sensitivities, or allergies, test briefly in a well-ventilated space and discontinue use if irritation occurs.

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Limitation of Liability

  • To the maximum extent permitted by law, Nicolette & Co. (including owners, employees, and contractors) is not liable for any loss, damage, or injury resulting from misuse, failure to follow safety instructions, unattended burning, or use contrary to common candle-burning practices.

  • Our aggregate liability is limited to the purchase price of the product(s) giving rise to the claim. Some jurisdictions do not allow limitations; your rights may vary.

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Warranty Disclaimer

  • Except as expressly stated, products are provided “as is” without warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent allowed by law.

Privacy & Safety Policy

Last updated: November 2025

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At Nicolette & Co., your privacy and online safety are as important to us as the quality of the products we create. This policy explains how we collect, use, store, and protect your personal information when you browse our website, make a purchase, or interact with us online.

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By using this website, you agree to the practices described below.

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Information We Collect

We only collect information that is necessary to process your order, fulfill your request, and improve your shopping experience.

 

We do not sell or share your personal information with outside parties for advertising or profit.

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How We Use Your Information

Your data may be used for:

  • Processing and shipping orders

  • Sending order confirmations, updates, or delivery notices

  • Customer support and return/exchange assistance

  • Improving the website experience and product offerings

  • Sending marketing emails only if you opt in

  • Fraud prevention and order verification

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You may unsubscribe from marketing emails anytime — the link is always at the bottom of the email.

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Payment & Third-Party Services

All payments are processed through secure, encrypted third-party banking/payment services such as:

  • Wix Payments

  • Stripe

  • PayPal

We never store your full payment details on our servers. Your payment information is handled solely by the secure gateway you choose at checkout.

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Data Security & Storage

We take data protection seriously. Your information is stored on secure, password-protected systems and is only accessible to authorized team members.

Security practices include:

  • Encrypted checkout & SSL-secured site

  • Limited access to customer data

  • Regular platform-level monitoring for unusual activity

  • No handwritten or offline storage of customer financial data

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Cookies & Tracking

Like most ecommerce websites, we use cookies to:

  • remember items in your cart

  • personalize shopping experience

  • analyze site traffic and performance

  • retarget ads only if you consent

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You can disable cookies through your browser at any time.

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When We Contact You

We may contact you if:

  • Your order was placed successfully (confirmation email)

  • There is a shipping update or delay

  • We need clarification on an address or item

  • You reach out for customer support

  • You opted into emails and we send product drops, launches, or content

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We never spam, and you can opt out at any time.

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Your Rights

You have the right to:

  • Request a copy of the data we have on file

  • Update or correct your information

  • Request deletion of your account

  • Opt out of marketing emails at any time

  • Decline cookie tracking

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To request any of the above, email: hello@nicoletteandco.com

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Children’s Privacy

Our site is not intended for anyone under 13. We do not knowingly collect information from children.

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Policy Updates

We may update this policy as our business or legal requirements evolve. The latest version will always be posted here, with revision date at the top.

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Questions?

We’re happy to help.
Contact: hello@nicoletteandco.com or use the contact form on our website.

Wholesale, Custom & Bulk Orders

We love partnering with boutiques, churches, spas, event planners, wedding curators, subscription boxes, interior stylists, and retail brands who align with our values of intentional luxury, clean ingredients, and small-batch quality.

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Wholesale Options We Offer:

  • Standard wholesale pricing (opening order minimum applies)

  • Private label / white label manufacturing

  • Custom scent blending for brands, churches, or events

  • Custom vessel design (stone, jesmonite, seasonal jars, etc.)

  • Corporate gifting, branded candles, and event favors

  • Volume discounts for weddings, retreats, conferences, and ministries

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How to Inquire:

Email wholesale@nicoletteandco.com with:

  1. Your name + company or organization

  2. Business type (retail shop, church, spa, event planner, etc.)

  3. Estimated quantity + product type

  4. Whether you need custom branding/scenting

  5. Desired timeline or launch date

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We typically respond within 2–3 business days with a line sheet, pricing tiers, and next steps.
For urgent or high-volume projects, please include "RUSH" in the subject line.​

 

We take pride in crafting candles that don’t just smell beautiful — they tell a story. If you want Nicolette & Co. on your shelves, in your church store, or inside your gift boxes, we’d love to collaborate.

Payment Methods

We accept secure online payments through trusted third-party processors. Your card information is never stored on our servers.
 

Currency

All prices are listed in USD ($). International customers may see conversion or bank fees depending on their financial institution.

Security

  • All payments are encrypted and processed through PCI-compliant systems.

  • We do not have access to or store your full card number.

  • Fraud monitoring tools may flag high-risk or mismatched orders for review.

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Billing & Charges

  • Your card or payment method is charged at the time of checkout, not at time of shipment.

  • If a payment is declined, please verify your billing address matches the card on file.

  • Orders may be cancelled if payment is not successfully authorized.

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Failed or Flagged Payments

If a transaction fails due to suspected fraud, incorrect billing info, or bank restrictions, you will be notified and asked to retry using a different method. We reserve the right to decline any order that fails verification.

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Installments / “Buy Now, Pay Later”

If offered, installment plans (Afterpay, Klarna, Shop Pay Installments, etc.) are agreements made directly with the provider, not Nicolette & Co. All late fees, approvals, and repayment terms are handled by the service you select.

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Gift Cards & Store Credit

  • Nicolette & Co. digital gift cards do not expire.

  • Store credit issued for returns or promotions can be applied at checkout like a coupon code.

  • Gift cards and store credit are non-refundable and cannot be redeemed for cash.

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