FAQ

Strength depends on room size, ventilation, and scent profile. As a guide, our 10–12 oz single-wick candles comfortably scent small–medium rooms (~150–250 ft²). Multi-wick, larger-diameter vessels are better for open spaces (~300–500 ft²). Results vary by airflow and wick trimming.

We use high-quality soy/coconut-based waxes and premium fragrance blends designed for clean, luxe burn and excellent hot/cold throw.

Many scents include essential-oil components within professionally crafted aromatic blends for consistency and safety.

Our products are handmade; small variations in color, marbling, or surface are part of their character.

Yes—natural waxes can develop crystal patterns (“frosting”) or adhesion lines. These do not affect performance.

First burn: 2–4 hours to reach a full melt pool. Thereafter, burn no more than 3–4 hours at a time.

Extinguish the candle, let it cool, trim the wick to 1/4", and relight. Keep away from drafts.

Yes—when ~1/2" of wax remains, extinguish and allow to cool. Warm the leftover wax slightly and wipe clean. Use vessels for dry storage or décor (not food). Avoid soaking/immersing.

Email hello@nicoletteandco.com within 12 hours; we’ll help if it hasn’t entered production.

Please see our Return & Refund Policy—unused items within 14 days are typically eligible. For new scents, we recommend ordering a sample first.

Email us within 48 hours with photos of the box, packing materials, and items. We’ll take care of you.

In-stock items ship in 3–5 business days; custom vessels in 7–14 business days. You’ll receive tracking once dispatched.

Check with neighbors/building management and your local carrier. If still missing after 3 business days, contact us with your order #.

Yes—add a note at checkout and we’ll include a complimentary card. (Gift wrap by request/fee; availability may vary in peak seasons.)

We do. Please email wholesale@nicoletteandco.com with your business details and desired quantities.